Frequently asked questions

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Backup Services
  • question_answerHow secure is the backup?
    BountySite stores all data on industry standard AES 256 bit encryption. The backup FTP credentials are stored on backup nodes which can be communicated only over SSL REST API. Credentials are encrypted using AES 256 in database, and database is stored over encrypted storage, using AES 256 bit encryption. Redundant Backup (including S3) is also encrypted using AES 256, at rest, and uploaded using https(encryption at transit). We recommend using FTPS(default mode) instead of FTP for encryption on control and data channel, for backup. We also can encrypt Mysql database, with the help of a tiny SSL Proxy application to send data to Mysql server.
  • question_answerHow fast is the backup?
    BountySite was designed to backup all sites on a hosting sever. It is very light weight and fast. So, speed is only a matter of latency between the storage node and hosting server. To get best results choose Enterprise plan in nearest location, to your hosting server. 1Gb full site backup can be done within 5min, and incremental backups within a minute. For best results, we recommend Hosting providers to build their own storage, with BountySite storage, within their hosting network. For data reliability/disaster recovery, a copy of data(Redundant Backup) can be kept in AWS S3 or on remote storage.
  • question_answerHow much backup quantity should I buy?
    In most cases, one quantity implies 1GB, unless mentioned explicitly. We do compress backup, but compression ratio is low for images, which mostly constitute site data. We also maintain unlimited restore points of website. So, it is a good idea to start with same size as your website. Quantity can be upgraded when your limit increases, as and when needed.
  • question_answerDo I need to be a techie to be able to configure backups?
    Configuring backup does not need any technical expertise. Just provide with FTP password and database password, and schedule your first site backup. It is also very easy to restore. BountySite also provides with concierge service for Hosting Providers/Resellers for any assistance, with user's approval.
  • question_answerWhat Remote Host(s) should I add to allow Mysql backup?
    We are distributed globally and our IP address vary to the server your account is provisioned on. We have come up with a solution to backup/restore Mysql over HTTPS, using PHP script. BountySite sends db credentials over HTTPS to the php script(not generic) and downloads database. This is more secure than doing a mysqldump. The php script is specific for individual site, and can be downloaded from the control panel, under corresponding site. If your site is working on HTTP, this will not work. Please move to HTTPS.
  • question_answerYour pricing looks ridiculously cheap? Is thre a trap?
    Our pricing model is simple. Pay per used storage. There is no catch anywhere. If we do introduce 1$ per threat, it is only going to be an AddOn service, which you have to opt in. Your backup plan is independent, and will continue to receive free security scanning. We built the service for security. That is our main goal. We want to protect 90% of sites, which are only waiting to be hacked. Look at us as a whole sale vendor. BountySite gets better with more sites on our platform. Hence, such pricing.
  • question_answerYour site has too much information that I cannot understand. Can you put it in simple terms for Hosting providers/resellers?
    Take a look at our 5 page presentation
  • question_answerWhy do I care about backup speed?
    Sure, backup runs in the background and speed is hardly noticed. But faster backups is essential to release any hosting server resources. Also, BountySite backups your website with latest contents, before doing a restore, as anyone would or should. If your backup takes more than 30min, your restores will take longer time. BountySite restores are faster, because backups are faster. Restore is the most essential part of backup, which is commonly overlooked. Backup speed does matter!
  • question_answerHow do you provide fast backup speed?
    With our Enterprise cloud backup plan and BYOS, we can achieve blazing speed backups. The reason is very simple, we are reducing the round trip time between hosting server and backup storage node.
  • question_answerHaving backup data in same Geo zone, really?
    We have what we call Redundant Backup, which keeps copy of the backup data to remote Geo locations. Be it one copy on AWS S3 or multiple copies of dedicated server spread across Geo locations. With redundant copy on dedicated servers(only), there is one unique feature. If for xyz reasons, your primary copy is damaged or corrupted, your redundant copy will not overwrite existing redundant copy archive, but will create a new archive, and notify us. With Enterprise cloud backup plan, we store backup on Digital Ocean block storage with a copy of data in AWS S3. If that is not satisfying, we are more than happy to build you a dedicated customized fully managed storage solution, with BYOS
  • question_answerHow do I avail free plan?
    Free website backupo plan is a limited offer for 1GB backup space, including 1 database. Subscribe for notifications or stay connected on social media, and keep yourself updated, when we add infrastrucure. We are offering this service for few reasons:-
    1. To get better at what we do.
    2. To improve our threat/malware detection engine
    3. To test our scalability and storage performance
    4. Test Experimental features/Beta service
Security
  • question_answerCan Bountysite guarantee that site will never get blacklisted?
    Bountysite notifies site owner on site file changes. Site owner can decide whether it was an unauthorized change. If unauthorized, site owner can take action to rectify and find root cause. This is first level of defense. BountySite does intensive scans on files to detect malicious files, and is constantly learning. The more sites the better Bountysite gets in catching malware. Bountysite also detects threats before being exploited, which prevents malware. Having said all this, Bountysite can never provide 100% assurance. Do note that Bountysite is only looking at few aspects of security.
  • question_answerOne Dollar Bounty Security?
    Bountysite's goal is to protect site from getting blacklisted. This is done by detecting threats that can lead to site infection, or catching a malware. We are currently offering Bounty services for free. In future, it will be a AddOn service, for which you will have to opt in.
  • question_answerWhat is Stable operating mode? How does it help?
    Stable operating mode was designed for idle sites, which are not changed/modified for long time. These sites are commonly targetted by attackers. Stable operating mode allows sites to auto restore file changes to a predefined pristine version. When you know that your site files are not going to be modified, you can set Stable revision of your site, to a particular known revision. When Bountysite detects changes, it automatically reverts back the contents, when Stable operating mode is set.
Disaster Recovery
  • question_answerDo you support windows hosting?
    Currently, we only support Linux hosting for Disaster Recovery. While buying Disaster Recovery service, choose Trial plan to test. The Disaster recovery has been configured with common php modules, which should work in most cases. You can also switch your backup to run from Disaster Recovery node. Do note that we do not provide ftp or control panel access.
  • question_answerWhy do I need Disaster Recovery Hosting?
    During hosting server downtime or to put your site behind DDoS mitigation, during a DDoS of server/neighbor site.
  • question_answerHow do I switch my site to Disaster Recovery service?
    First and foremost make sure that TTL for domain(including www.domain.com) is set to 300seconds for faster transition between live hosting and disaster recovery. Simply changing DNS to Disaster Recovery node, should get your site online.
Backup Sync
  • question_answerWhy do I need Backup Sync service?
    Backup Sync keeps a replica of backup data, on a storage node of your choice. You can download a copy of data whenver needed. It provides better data reliability. Full control of site data. It is upto you to ensure security of your storage service.
  • question_answerHow often do you upload backup data?
    A copy of data is uploaded, whenever the site has undergone a file change or change in database content. If upload fails for various reasons, the job is retried. Every failure is notified via mail/notification.
  • question_answerWhat Bucket policy to set for my S3 account, for adding security?
    It is recommended to lock down your upstream storage service. In case of AWS Standard S3, the minimum permissions needed is List Bucket, Head Bucket and Put Object for respective bucket. If you want to add IP level restrictions, you can get IP from Add Database page, mentioned for Remote Mysql Host.